FAQ
General
What is KNXT?
Product Information
What products are available on KNXT?
Where are the products sold on KNXT from?
What if an item is sold out?
How do I choose the right size for me?
Wallet
What is a blockchain wallet?
Which wallets are accepted on KNXT?
Can I check out without connecting my wallet?
Orders
How do I place an order?
Do I have an order limit?
Do I need to create an account to place an order?
Can I cancel or modify my order?
Where can I check the status of my order?
What should I do if I have not received my order confirmation email?
Shipping & delivery
Are there shipping fees?
What are the shipping methods?
Which countries do you ship to?
When will my order be shipped?
How can I track my order?
My order is validated but I need to change my shipping address
What is the expected shipping window?
What can I do if my parcel is damaged?
Payments
What forms of payment do you accept?
How do I pay with BitPay?
Are taxes included in the final price?
Where can I find invoice and tax information?
Do you accept gift cards?
What is the role of Bitpay?
Do I need to have a personal BitPay account to pay on knxt.shop?
What fees will I pay?
When will my payment be confirmed?
What currencies can I use to pay?
How long do I have to proceed with payment?
Returns and exchanges
What is your return policy?
Where can I check the return status?
Can I ask for an exchange?
When will I receive my refund?
How will my refund be issued?
NFT
What is an NFT?
What are KNXT NFTs?
When will I receive my NFT?
How are KNXT NFTs created?
Can an NFT be sold separately from the physical product?